Payment Management
Tracking Rent Payments
Understand payment statuses and what the Payments tab shows you.
The Payments tab shows every payment across your portfolio, with five summary tiles at the top: Total Due, Total Paid, Late Payments, Outstanding, and Total Records. Filter by All, Pending, Paid, Late, or Disputed.
Payment statuses
- Pending - not yet due, or due but not yet paid or overdue
- Late - past the grace period with no payment recorded
- Paid - payment received, online or manually recorded
- Partial - a partial amount has been recorded (this status exists but doesn't have its own filter button - look for it under "All")
- Disputed - a payment that was Paid but was later reversed by a chargeback, dispute, or refund
Good to know
- The Amount column always shows rent plus any late fee combined, with a breakdown line underneath when a late fee applies.
- If a payment was made online, its status badge includes a "View in Stripe ↗" link straight to that transaction in Stripe's dashboard.
- If you haven't connected online payments yet, you'll see a banner reminding you to do so from Settings.
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